Terms of Service

1. Introduction and Acceptance

Welcome to RightCareHome. These Terms of Service ("Terms") govern your access to and use of the RightCareHome website, platform, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

RightCareHome provides independent care home assessment and comparison services to help families find suitable care options in the United Kingdom. Please read these Terms carefully before using our Services.

2. Definitions

In these Terms, the following definitions apply:

• "RightCareHome", "we", "our", or "us" refers to RightCareHome Ltd and its affiliated entities.
• "User", "you", or "your" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, platform, assessment tools, reports, and any related features.
• "Account" means your registered user account with RightCareHome.
• "Content" includes all text, data, images, reports, assessments, and other materials available through our Services.

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Be a resident of the United Kingdom (for full services)
• Provide accurate and complete information during registration

3.2 Account Responsibilities

When you create an Account, you agree to:

• Maintain the confidentiality of your login credentials
• Be responsible for all activities that occur under your Account
• Notify us immediately of any unauthorised access or security breach
• Ensure all information provided remains accurate and up to date

4. Description of Services

RightCareHome provides the following Services:

• Care Home Assessments: Personalised evaluations based on your specific care requirements, preferences, and circumstances.
• Care Home Comparisons: Independent analysis of care homes using official CQC data and other quality metrics.
• Shortlisting Tools: Features to help you identify and compare suitable care options.
• Reports and Recommendations: Detailed reports to assist in your decision-making process.

4.1 Important Disclaimers

Our Services are designed to provide information and support your decision-making process. However:

• We do not provide medical, legal, or financial advice
• Our assessments are based on information you provide and publicly available data
• We are not affiliated with or endorsed by any care homes unless explicitly stated
• Final decisions regarding care should be made in consultation with appropriate professionals

5. Fees and Payment

5.1 Pricing

Some of our Services are provided free of charge, whilst others require payment. All applicable fees are displayed before you complete any purchase. Prices are quoted in British Pounds (GBP) and include VAT where applicable.

5.2 Payment Processing

Payments are processed securely through our third-party payment provider. By making a purchase, you agree to their terms of service. We do not store your complete payment card details on our servers.

5.3 Refunds

Our refund policy is outlined in our Refund Policy. Please review this policy before making a purchase.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All intellectual property rights in our Services, including but not limited to the website design, logos, trademarks, text, graphics, software, and assessment methodologies, are owned by or licensed to RightCareHome. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

6.2 Your Content

You retain ownership of any content you submit to our Services. However, by submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process that content solely for the purpose of providing and improving our Services.

6.3 Third-Party Data

Our Services incorporate data from third-party sources, including the Care Quality Commission (CQC). This data remains the property of the respective owners and is used under applicable licences and regulations.

7. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use automated means to access our Services without our permission
• Collect or harvest personal information about other users
• Use our Services for any commercial purpose not expressly permitted
• Transmit any malware, viruses, or other harmful code

8. Limitation of Liability

To the fullest extent permitted by law:

• Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
• We do not guarantee that our Services will be uninterrupted, secure, or error-free.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.
• Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount you have paid us in the preceding 12 months.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless RightCareHome and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our Services

10. Termination

10.1 Termination by You

You may terminate your Account at any time by contacting us or using the account deletion feature (if available). Upon termination, you will lose access to any paid Services unless a refund is applicable under our Refund Policy.

10.2 Termination by Us

We may suspend or terminate your Account and access to our Services at any time if:

• You breach these Terms
• We are required to do so by law
• We reasonably believe your Account has been compromised
• We discontinue or materially modify our Services

10.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and indemnification obligations.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically for any updates.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have certain rights under consumer protection laws that cannot be waived or limited by contract.

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and RightCareHome.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• No Third-Party Beneficiaries: These Terms do not confer any rights on any third party.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

For privacy-related enquiries, please refer to our Privacy Policy or contact our Data Protection Officer at privacy@rightcarehome.com.